They've almost made this bit make sense as they now come from the main SW website; https://www.solidworks.com/sw/support/downloads.htm
My download -options are locked so can't make it any moredave.laban wrote: ↑Wed Nov 09, 2022 6:31 am They've almost made this bit make sense as they now come from the main SW website; https://www.solidworks.com/sw/support/downloads.htm
Pirate Bay
I mean... the customer portal is/was always a very unintuitive, messed up place with huge performance issues where you were barely able to find anything (even the re-sellers didn't know what to do).dave.laban wrote: ↑Wed Nov 09, 2022 5:58 am Turns out DS are "retiring" the Customer Portal and transitioning everything there to, you guessed it, 3DExperience.
https://www.solidworks.com/support/tran ... care-order
I'm in "Wave 1" and just had it set up for me and DSx.Client Care is just as useable as the rest of 3DE. All of my existing SPRs and ERs are nowhere to be found. Even displaying user names consistently seems beyond them.
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FIFYFrederick_Law wrote: ↑Wed Nov 09, 2022 10:43 am Well, give some time for it all to sink into the SWYMp.
An update: Don't know what happened, but I finally succeeded to login into new system and download SW2022 SP5.0. Hope it will be possible for future updates too.Tapani Sjöman wrote: ↑Wed Nov 09, 2022 10:14 am My download -options are locked so can't make it any more
Will they lock the community after a few month like what they did for the SWYMP "IDEA" commmunity? /sdave.laban wrote: ↑Wed Nov 09, 2022 10:45 am Oh and it seems the new Enhancement Requests community has been launched. https://r1132100503382-eu1-3dswym.3dexp ... 2sLG5y9Kig
https://www.solidworks.com/sw/support/downloads.htmTapani Sjöman wrote: ↑Wed Nov 23, 2022 9:55 am New update: Can not access to the download area any more. This is pain!
That's odd, it works for me. Try logging in to their platform and then clicking on the link. Maybe that will unlock the door to haven.Tapani Sjöman wrote: ↑Thu Nov 24, 2022 1:50 am Thanks, Alex, for your symphaty. I can enter the download -page, log in to SW-support, but my download -option is locked and can not access downloads.
Thanks TT !
Contact VAR.Bradfordzzz wrote: ↑Tue Jan 03, 2023 11:23 am This doesn't let you download a full install of 2022 SP5 that I can see. it only allows you to update from older service packs.
Im trying to run a repair .. but it needs the original media to do so .. anyone have an Idea of how to get that?
That works. Thanksjcapriotti wrote: ↑Tue Jan 03, 2023 12:51 pm Download the installation media first. Then apply service packs.
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My hats off to you Peter, you're a lot more patient then I could ever dream to be.Peter De Vlieger wrote: ↑Thu Feb 23, 2023 9:09 am Being in wave 2 it's clear that all the bugs and issues have been removed
Which is why the email was send to our head of IT (who doesn't work with any 3DS product) and make him security admin. No matter that he can't log in, can't reset his password because no matter where he looks he just doesn't receive the reset password email.
Which is why my VAR 'only' needed half an hour to get me logged in
Which is why , once in and being the security admin, I could see that barely half the people on the profiles list were actual Solidworks users in the company this while other people that have been with the company for a decade and whom had send plenty of SPR's weren't on the list at all.
Which is why that although I was the security admin I only had support restricted rights by default it seems which meant that I couldn't do anything much until i figured out that I should have support admin rights.
Which is why no one else had been marked with any rights at all.
Which is why I couldn't delete/remove/mark as obsolete those that shouldn't be on there, I still haven't figured it out even now with having full security and support admin rights.
Which is why the manual for the customer is written in such a fashion that you need to get familiar with tons of product specific jargon because of course customers don't like anything more than having to spend hours or even days on trying to figure out something that should be self explanatory.
Which is why a video to explain how to mark a profile as obsolete is very detailed and when you follow it step by step it only shows you what it should do not what it does do, namely nothing.
Which is why that in the manual : DSx.Client Care – User’s Guide DS and DS Customers only Page 17 How to Access to DSx.Client Care. Yep, let's explain how to access the site in a manual that you can only access while having access to the site and of which you can only find the title of the book once you are logged into the site and does that on page 17 of that said book.
Instead of 3DS it should just call itself SNAFU, sounds far more appropriate to me.
Who the <expletive deleted> does quality control at Dassault/3DS/Solidworks?
Why the <expletive deleted> do we have to be paying Beta-testers for every <expletive deleted> thing that they <expletive deleted> throw together?
And keep in mind, this is what happens in the second wave. Any half bit self respecting company would have addressed those issues before or at least during the 1st wave release.
You are not logging into a website! You are logging into a huge platform via a url address. And then being directed to an application. Big difference. About the same process as logging into Microsot Office and then launching Word or Excel and storing your data in OneDrive.Frederick_Law wrote: ↑Thu Feb 23, 2023 10:46 am Waving from the other side of the fence.
Wonder how they justify a website that need a book to explain how to use it.
Disruptive, it is.
Actually, he is logging into a website that has multiple platforms that are distinct from each other and each have their own bugs.
So that justify the requirement of reading a book before using the "platform"?Ry-guy wrote: ↑Thu Feb 23, 2023 11:33 am You are not logging into a website! You are logging into a huge platform via a url address. And then being directed to an application. Big difference. About the same process as logging into Microsot Office and then launching Word or Excel and storing your data in OneDrive.
Guys, you are still missing the point. Maybe I need to step back and define a platform. If we all have a common understanding of the words we are using it makes it much easier to communicate effectively.Frederick_Law wrote: ↑Thu Feb 23, 2023 12:46 pm So that justify the requirement of reading a book before using the "platform"?
Which even DS support and employee have difficulty explaining to customer how this "platform" work.
Most don't need "instructions" to use OneDrive, Google Drive.
Most don't even know or care if it's a website, webapp, webportal or webwtf.
I had the opportunity to view an internal presentation on the entire support services yesterday. I think I can explain some of the issues that you encountered. I asked if the presenters could create a smaller slide deck that talks about how the customers are setup in the DSx.Client Care system. This would easily explain a lot of issues customers are having after the migration.Peter De Vlieger wrote: ↑Thu Feb 23, 2023 9:09 am Being in wave 2 it's clear that all the bugs and issues have been removed
Which is why the email was send to our head of IT (who doesn't work with any 3DS product) and make him security admin. No matter that he can't log in, can't reset his password because no matter where he looks he just doesn't receive the reset password email.
Which is why my VAR 'only' needed half an hour to get me logged in
Which is why , once in and being the security admin, I could see that barely half the people on the profiles list were actual Solidworks users in the company this while other people that have been with the company for a decade and whom had send plenty of SPR's weren't on the list at all.
Which is why that although I was the security admin I only had support restricted rights by default it seems which meant that I couldn't do anything much until i figured out that I should have support admin rights.
Which is why no one else had been marked with any rights at all.
Which is why I couldn't delete/remove/mark as obsolete those that shouldn't be on there, I still haven't figured it out even now with having full security and support admin rights.
Which is why the manual for the customer is written in such a fashion that you need to get familiar with tons of product specific jargon because of course customers don't like anything more than having to spend hours or even days on trying to figure out something that should be self explanatory.
Which is why a video to explain how to mark a profile as obsolete is very detailed and when you follow it step by step it only shows you what it should do not what it does do, namely nothing.
Which is why that in the manual : DSx.Client Care – User’s Guide DS and DS Customers only Page 17 How to Access to DSx.Client Care. Yep, let's explain how to access the site in a manual that you can only access while having access to the site and of which you can only find the title of the book once you are logged into the site and does that on page 17 of that said book.
Instead of 3DS it should just call itself SNAFU, sounds far more appropriate to me.
Who the <expletive deleted> does quality control at Dassault/3DS/Solidworks?
Why the <expletive deleted> do we have to be paying Beta-testers for every <expletive deleted> thing that they <expletive deleted> throw together?
And keep in mind, this is what happens in the second wave. Any half bit self respecting company would have addressed those issues before or at least during the 1st wave release.
I'm not totally sure but this might simply be a "roles" issue. Where your account is setup at the very basic role. You might want to check and see what role you have been assigned.bnemec wrote: ↑Tue Jan 10, 2023 11:13 am I was just in there a couple days ago. Tried this morning in response to viewtopic.php?t=2416 and it's gone. Almost no functionality in my default browser Edge Dev.
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Never mind, must have been a bad link. The link I have bookmarked still takes me to customerportal.solidworks.com.
The inability to see ERs, SRs and SPRs may be explained by your permissions in the new system. You might want to check or check with your VAR to see what role/permissions you have and at what level (account or site).berg_lauritz wrote: ↑Wed Nov 09, 2022 10:25 am I mean... the customer portal is/was always a very unintuitive, messed up place with huge performance issues where you were barely able to find anything (even the re-sellers didn't know what to do).
Then 3DX came around and you finally started appreciating the customer portal because it was less confusing than the new stuff (still super slow though)!
Now they'll switch over and - as it was with the forum - everything is going to disappear or at least parts of it (ERs, SRs, SPRs etc.). I am honestly not surprised anymore.
I think you are way underestimating what is going on when you log into a support application. When you login, the system has to determine who you are, what permissions and access to applications you have in the system, what licenses files are associated with your user account, what support contract is associated with your account, is your account active or in-active, what account card your user account is associated with, etc. etc. Do you want help, support, review information, or other activities.Frederick_Law wrote: ↑Thu Feb 23, 2023 12:46 pm So that justify the requirement of reading a book before using the "platform"?
Which even DS support and employee have difficulty explaining to customer how this "platform" work.
Most don't need "instructions" to use OneDrive, Google Drive.
Most don't even know or care if it's a website, webapp, webportal or webwtf.
This SWYM thing Innovation is nothing but Disruptive. (this is so accurate)Frederick_Law wrote: ↑Thu Feb 23, 2023 1:09 pm The whole point of moving to browser is to remove the complexity of any "application" or "platform" from users.
A unified UI and controls.
This SWYM thing Innovation is nothing but Disruptive.
Yea, tag this.
Why should any customer care about what the "app" do in the background? Complex or simple?
Damn, I need to reply more.Glenn Schroeder wrote: ↑Mon Feb 27, 2023 9:21 am We have a new leader in the race for "Most irrelevant and/or incomprehensible reply to a forum post."
such a great statement.Frederick_Law wrote: ↑Mon Feb 27, 2023 8:59 am
It doesn't matter how complex it is. It just need to work.
The programming, sensing, control, feed back on any drone is very complex but a kid can fly it.
The SWYM on the other hand stopped many engineer, designer.
It's truly disruptive.
When I last spoke to my VAR about this fiasco their feedback was that the SPRs / ERs "have not been fully migrated yet, so currently you will be unable to see these, but this should improve with the coming weeks" - that was December 5th, so we're firmly in to "months" territory with no progress.Ry-guy wrote: ↑Fri Feb 24, 2023 9:30 pm The inability to see ERs, SRs and SPRs may be explained by your permissions in the new system. You might want to check or check with your VAR to see what role/permissions you have and at what level (account or site).
OR...it might be that ERs, SRs and SPRs have not been ported over as of yet. Remember you are migrating from SW support systems into the much large DS corporate system that supports all the different brands like CATIA, ENOVIA, GEOVIA, BIOVIA, etc. FYI SW is not the only customer base migrating into the corporate support system. Just like any company, they are all looking to utilize as few systems as possible and combine/merge/migrate data into fewer systems.. its a term called economies of scale.
