CAD Forum

At least for our company the machines are sending data to SW servers, but the session logs are not visible from the admin dashboard and since november the session and reliability logs for every machine are not updated.
Even if the machines are regulary used and in their system option the send data to solidworks is checked.

Submitted a sample RX to my VAR and a report to SW and we are in the "I got a lousy SPR and waiting for a fix" phase...

CAD Admin Dashboard is not showing Session Details after November 2023
Portfolio / Domain: SOLIDWORKS Desktop / E-Apps
Product: Systems
OS: Windows 10 64 bits
Detected level(s): SOLIDWORKS 2022 SP5
DESCRIPTION
1. Log in CAD Admin Dashboard.
2. See each account session details.

Actual behavior: CAD Admin Dashboard does not gives session details.

Expected behavior: CAD Admin Dashboard gives all session details.

This issue reproduce for specific Serial Number.
CLOSURE INFORMATION
This issue is reported to Dassault Systèmes development team.

we received the notification from our VAR that the issue was solved in SW2022. indeed we could see the session graph again.

Last week we updated to sw2023 and after one week the admin dashboard is broken again and I should start over again all the troubleshooting for a telemetry tool that sends our data outside the company to be lost god knows where...

After the update to 2023, I also started using the dashboard for the first time.
My idea was to use it to monitor the computer running the task jobs. Although I have set all the necessary settings, I have received virtually no status information about the computer. The information is updated very irregularly, and the information about an RX benchmark is not displayed either.

I have opened a ticket with my dealer about the matter.
Answer -> “The whole thing is not yet working very reliably, probably because of the move to the 3Dexperience platform.” Request closed!

Well, the dashboard is not exactly a flagship for a company that has set itself the goal of developing collaborative software.

no more updates in the dashboard. The last update of the data was on July 18

Hansjoerg wrote: ↑Mon May 27, 2024 1:52 pm Well, the dashboard is not exactly a flagship for a company that has set itself the goal of developing collaborative software.

They got more orphaned children.

In the end the CADDashboard is indeed broken, but they solved the update issue for us.

The reason of the session not updating was THEIR SYSTEM WAS NOT RECOGNISING OUR SOLIDWORKS 2023 WITH 2 HOTFIXES APPLIED AS VALID AND SORT OF TRASHED THE DATA.

As a bonus I now see that the video driver version recognized as a certified is the OLD version valid for SOLIDWORKS 2021 and 2022, our 2023 WAS NOT SUPPOSED TO BE CERTIFIED WITH SUCH OLD DRIVER VERSION.
Also if you check their certification page for workstations the version they claim to have certified is not available for download, and the link for the videocard driver version is WRONG as it points to a different version number.